Mod for improve admin auto assign
Posted: Fri Nov 22, 2013 4:05 pm
I would like to autoassign ticket to administrators ONLY if there is no user with autoassign for the selected category, is it possibile ?
Example:
I have many users, only one (User1) is assigned to category A
First ticket sent with category A is auto-assigned to User1 (correct)
Second ticket sent with category A is auto-assigned do Admin1 (this is not correct: it should be assigned to User1)
Klemen stated that he do plan to improve the auto-assign functionality, but I'm in a sort of urgency.
Anyone could help in find where to change the code?
thanks
Example:
I have many users, only one (User1) is assigned to category A
First ticket sent with category A is auto-assigned to User1 (correct)
Second ticket sent with category A is auto-assigned do Admin1 (this is not correct: it should be assigned to User1)
Klemen stated that he do plan to improve the auto-assign functionality, but I'm in a sort of urgency.
Anyone could help in find where to change the code?
thanks