PHPJunkyard support forum

Version of script: 2.5.2
What terms did you try when SEARCHING for a solution: Auto Assign

Hello, I am looking for some advice on the best way to auto assign tickets. My ideal solution would be to have a radio button with different options. Depending on which option they selected it would be auto assigned to a specific user.
However from what I have searched for and read, this is only possible with categories. To start, I have setup 2 categories, and I have 2 users (1 admin and 1 non-admin). The non-admin I can select which categories they have access to and I assume they would only get auto-assigned tickets from that category. The admin does not have this custom setup so I also assume they would get auto-assigned tickets from all categories?

I will be implementing several more categories/options and users in the near future. Would like to keep things managed as simple as possible, any advice would be appreciated!

Exactly - admins have access to all categories and will get tickets assigned from all of them.

Note that you can also turn autoassign tickets off per user so if you have a user that you don't want to receive tickets you can turn autoassign off for just this user on the "Users" page.

But,
I would like to autoassign ticket to administrators ONLY if there is no user with autoassign for the selected category, is it possibile ?

Example:
I have many users, only one (User1) is assigned to category A

First ticket sent with category A is auto-assigned to User1 (correct)
Second ticket sent with category A is auto-assigned do Admin1 (this is not correct: it should be assigned to User1)

is it possibile ?

Not at the moment, no. I do plan to improve the auto-assign functionality though.

Awesome, Thanks Klemen