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When a ticket is submitted I get a "Ticket Assigned Message".

But I get loads of messages inside this saying "customer has replied". I mean loads. One every five minutes.

See screenshot: http://i.imgur.com/l3164Ne.jpg

How do I fix this?

Do you have email piping or POP3 fetching enabled?

This could be due to an email loop (HESK sending notifications to the email address you use for piping/POP3 fetching).

I have enabled pop3 fecthing.

Email piping is disabled.

Thanks

Plus - even if I delete the ticket.. it still comes back.

Very annoying.

Like said, it is probably a loop being created.

If the email address you use to create tickets (email account you connect to with POP3 fetching) is for example "SUPPORT@yourdomain.com" make sure no HESK user has "SUPPORT@yourdomain.com" email address set.

Each notification to SUPPORT@yourdomain.com will be turned into a ticket, then notified again, turned into ticket again, ...


If you cannot identify where the loop is generated you will need to disable both POP3 fetching and email piping to prevent new tickets from being generated.

Klemen wrote:Like said, it is probably a loop being created.

If the email address you use to create tickets (email account you connect to with POP3 fetching) is for example "SUPPORT@yourdomain.com" make sure no HESK user has "SUPPORT@yourdomain.com" email address set.

Each notification to SUPPORT@yourdomain.com will be turned into a ticket, then notified again, turned into ticket again, ...


If you cannot identify where the loop is generated you will need to disable both POP3 fetching and email piping to prevent new tickets from being generated.

Ah my user profile was using support@MYDOMAIN

I have now changed this.

Let's see how it affects.

I'll report back.

Thanks