PHPJunkyard support forum

Hi Guys,

I am wanting to make a suggestion to see if it can be added into the next version of hesk that modifies the new ticket page. When creating a ticket when logged in through the backend it shows a field called Priority. I would like to see the field Priority shown on the Customer Facing New Ticket Page. So Customers can select the priority.

Is this achievable?

Regards

Matthew

Its already possible.
Go to "Settings->Helpdesk" and activate option "Customer priority"

'Help-Doc'

Customer priority

If set to ON customers will be able to set priority/urgency for their tickets ranging from Low to High. If set to OFF all tickets will be submitted with the default priority (Low) and only staff will be able to change the priority level to a higher one.