PHPJunkyard support forum

Hi Klemen,

I am working with more people (administrators), but since a while some of them need to be "guided" What I mean is, that I need to check their work before they resolve the customers ticket. I was hoping that you have an easy solution to make sure that I can check the other administrators if needed. A sort of supervision status. They should not be able to close their tickets. I will do that for them or I would give them permission to do so.

I found this: viewtopic.php?f=14&t=4571#p20238 but it does not help me.

Thanks for any good idea or help

No quick solution I'm afraid. You would need to change behavior of HESK in at least these files:
admin/admin_reply_ticket.php
admin/admin_ticket.php
admin/change_status.php
admin/delete_tickets.php

I will consider adding an "Can mark tickets resolved" permission for staff members to the future versions though.

Ok,

Thanks for the reply though.
Unfortunately I am not a coder. I wish I was. I would have given you the code and I would have solved this issue. Maybe there is somebody willing to share this?

Thanks