PHPJunkyard support forum

Ok, so when I as staff create a new ticket and enter the info, at the bottom it is auto selected to Open the call after create. Once opened, I enter a note and select to Close the call. The call never closes, it still appears on the list of open calls as Status New. I have to open again and change to Resolved. Should the 'Close this Ticket' not set it to resolved?

"Add note" and "Change status to" are two different forms and cannot be used simultaneously I'm afraid.