PHPJunkyard support forum

Script URL: http://www.criferrara.it/helpdesk
Version of script: 2.5.2
Hosting company: denali.it
URL of phpinfo.php: http://www.criferrara.it/helpdesk/test/phpinfo.php
URL of session_test.php: http://www.criferrara.it/helpdesk/test/session_test.php
What terms did you try when SEARCHING for a solution: timezone, wrong time, wrong time email

Write your message below:
Hi,
just made many tests and read documentation about timezone, but I didn't solve my problem.
I setup in configuration panl a +9h time offset.
Tickets times are correct but email timezone is wrong: received email have a +9hours in mail receive time.

Just tried to directly send an email with mail php function, and mails have the correct receive time

This is the test:

**** HESK TEST ****
ticket sent at 09:16
ticket time in hesk: 09:16
time offset in settings: +9h

mail receive time 18:16 (+9 hours in the future)


Delivered-To: sun*****@gmail.com
Received: by 10.58.155.6 with SMTP id vs6csp61602veb;
Wed, 23 Oct 2013 00:16:04 -0700 (PDT)
X-Received: by 10.68.98.101 with SMTP id eh5mr101281pbb.65.1382512563996;
Wed, 23 Oct 2013 00:16:03 -0700 (PDT)
Return-Path: <cr384@p3slh037.shr.phx3.secureserver.net>
Received: from p3smtphosting04.prod.phx3.secureserver.net (p3smtphosting04-01.prod.phx3.secureserver.net. [208.109.80.74])
by mx.google.com with ESMTP id yj4si14449270pac.50.2013.10.23.00.16.03
for <sun*****@gmail.com>;
Wed, 23 Oct 2013 00:16:03 -0700 (PDT)
Received-SPF: pass (google.com: domain of cr384@p3slh037.shr.phx3.secureserver.net designates 208.109.80.74 as permitted sender) client-ip=208.109.80.74;
Authentication-Results: mx.google.com;
spf=pass (google.com: domain of cr384@p3slh037.shr.phx3.secureserver.net designates 208.109.80.74 as permitted sender) smtp.mail=cr384@p3slh037.shr.phx3.secureserver.net
Received: from p3slh037.shr.phx3.secureserver.net ([68.178.254.170])
by p3smtphosting04.prod.phx3.secureserver.net with
id gXG21m00q3hMa1g01XG2qi; Wed, 23 Oct 2013 00:16:02 -0700
Received: from p3slh037.shr.phx3.secureserver.net (opsw-dhcp-10-6-80-15 [127.0.0.1])
by p3slh037.shr.phx3.secureserver.net (8.13.8/8.12.11) with ESMTP id r9N7G2li010176
for <sun*****@gmail.com>; Wed, 23 Oct 2013 00:16:02 -0700
Received: (from cr384@localhost)
by p3slh037.shr.phx3.secureserver.net (8.13.8/8.12.11/Submit) id r9N7G2vk010172;
Wed, 23 Oct 2013 00:16:02 -0700
Message-Id: <201310230716.r9N7G2vk010172@p3slh037.shr.phx3.secureserver.net>
To: sun*****@gmail.com
Subject: =?UTF-8?B?WyNFMTMtTDJCLTI3QlNdIFRpY2tldCBhc3NlZ25hdG86IE1hbmNhdGEgcmljZXppb25lIG5vdGlmaWNhIHZpYSBNYWls?=
From: =?UTF-8?B?SGVscERlc2sgQ1JJRmVycmFyYQ==?= <************.it>
Reply-To: =?UTF-8?B?SGVscERlc2sgQ1JJRmVycmFyYQ==?= <***********.it>
Date: Wed, 23 Oct 2013 09:16:02 -0700 <<<-- results to be 18:16:02 (in the future. It should be 00:16:02 -0700
Content-Type: text/plain; charset=UTF-8

***** php test *****
mail sent from a simple php page:
mail($emailto, $subject, $message, "From:" . $email);


sent from php at 10.03
received time: 10.03


Delivered-To: sun*****@gmail.com
Received: by 10.58.155.6 with SMTP id vs6csp62568veb;
Wed, 23 Oct 2013 01:03:20 -0700 (PDT)
X-Received: by 10.66.196.168 with SMTP id in8mr1996714pac.18.1382515400171;
Wed, 23 Oct 2013 01:03:20 -0700 (PDT)
Return-Path: <cr384@p3slh037.shr.phx3.secureserver.net>
Received: from p3smtphosting04.prod.phx3.secureserver.net (p3smtphosting04-01.prod.phx3.secureserver.net. [208.109.80.74])
by mx.google.com with ESMTP id gv2si1169606pbb.41.2013.10.23.01.03.19
for <sun*****@gmail.com>;
Wed, 23 Oct 2013 01:03:19 -0700 (PDT)
Received-SPF: pass (google.com: domain of cr384@p3slh037.shr.phx3.secureserver.net designates 208.109.80.74 as permitted sender) client-ip=208.109.80.74;
Authentication-Results: mx.google.com;
spf=pass (google.com: domain of cr384@p3slh037.shr.phx3.secureserver.net designates 208.109.80.74 as permitted sender) smtp.mail=cr384@p3slh037.shr.phx3.secureserver.net
Received: from p3slh037.shr.phx3.secureserver.net ([68.178.254.170])
by p3smtphosting04.prod.phx3.secureserver.net with
id gY3J1m00n3hMa1g01Y3JF3; Wed, 23 Oct 2013 01:03:19 -0700
Received: from p3slh037.shr.phx3.secureserver.net (opsw-dhcp-10-6-80-15 [127.0.0.1])
by p3slh037.shr.phx3.secureserver.net (8.13.8/8.12.11) with ESMTP id r9N83ItL018793
for <sun*****@gmail.com>; Wed, 23 Oct 2013 01:03:18 -0700
Received: (from cr384@localhost)
by p3slh037.shr.phx3.secureserver.net (8.13.8/8.12.11/Submit) id r9N83Ihx018789;
Wed, 23 Oct 2013 01:03:18 -0700
Date: Wed, 23 Oct 2013 01:03:18 -0700 <<-- results OK: 10:03
Message-Id: <201310230803.r9N83Ihx018789@p3slh037.shr.phx3.secureserver.net>
To: sun*****@gmail.com
Subject: test ore 10.03
From: *************

any suggestion ?

Try this:

1. open file "inc/email_functions.inc.php" in a text editor

2. find 3. replace with Do this twice in the document!

4. save, upload and test.


Did this help?