PHPJunkyard support forum

Posted: **Fri Oct 18, 2013 12:38 pm**

hi
anyone know how to do in order to maintain the state of the ticket when responding to it and that does not change replied

for example, if the ticket status is "NEW" to maintain their new status after being answered and that does not change

thank you very much

Posted: **Fri Oct 18, 2013 12:54 pm**

If you want customer replies to not change status you would delete this exact code from "reply_ticket.php" and "inc/pipe_functions.inc.php"

Code: Select all

`status`='{$ticket['status']}',

If you want staff replies to not change status, then delete this from "admin/admin_reply_ticket.php"

Code: Select all

`status`='{$new_status}',

Posted: **Sat Oct 19, 2013 11:35 am**

Oh..thx a lot.
I will try today.

Posted: **Mon Oct 21, 2013 7:03 am**

works perfectly, thank you very much for the prompt reply: D

PHPJunkyard support forum

need not change the status automatically when replying ticke

need not change the status automatically when replying ticke

Re: need not change the status automatically when replying t

Re: need not change the status automatically when replying t

Re: need not change the status automatically when replying t