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Ticket Number

Posted: Wed Sep 11, 2013 9:08 am
by sprinter
Script URL: http://www.nsu-quickly.de/helpdesk/
Version of script: 2.5.1
Hosting company:
URL of phpinfo.php: http://www.nsu-quickly.de/info.php
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
Hello,
Customer Tracking Number and email link don`t work but in admin area we can see the ticket
what can we do?

Re: Ticket Number

Posted: Wed Sep 11, 2013 9:34 am
by Klemen
Hi,

Can you post a sample link that is generated and doesn't work?

Re: Ticket Number

Posted: Wed Sep 11, 2013 9:40 am
by sprinter
Yes, this is the email:

Sehr geehrte(r) test,

das Supportticket "test" wurde erstellt - es wird so rasch wie möglich bearbeitet.

Die Tracking-ID zur weiteren Nachverfolgung lautet: WZW-72Z-QJ7B

Der aktuelle Status des Tickets kann jederzeit unter nachstehender URL eingesehen werden:
http://www.nsu-quickly.de/helpdesk/tick ... resh=40892

*solved* Re: Ticket Number

Posted: Wed Sep 11, 2013 7:20 pm
by sprinter
ticket.php was damaged!