PHPJunkyard support forum

Script URL: http://www.ncrs.org/helpdesk
Version of script: 2.4.2 trying to upgrade to 2.5.1
Hosting company: 1and1.com
URL of phpinfo.php: none
URL of session_test.php: http://www.ncrs.org/helpdesk/session_test.php
What terms did you try when SEARCHING for a solution: Upgrade

Write your message below:

I attempted to upgrade from version 2.4.2 to 2.5.1. 2.4.2 is working just fine. When I ran the install script in upgrade mode it got an error each time it tried to connect to the database. Our server uses socket: localhost:/tmp/mysql5.sock instead of just plain localhost. Each time I ran the script it gave me an error and reverted the Host to localhost instead of the "localhost:/tmp/mysql5.sock" that I had entered.

Is the script defaulting to localhost regardless of what is entered in the form?

I reverted everything back to version 2.4.2 to keep it running until this is resolved.

The problem is the ":" char in your host - HESK expects anything after ":" to be port number.

Could you try this:

1. Download these two files
2. Start 2.5.1 upgrade steps according to documentation
3. Before running the upgrade.php script, upload the two new files to the server ("database_mysqli.inc.php" inside "inc" folder, the other one inside "install" folders).

Did that do the trick?

Thanks. The two files let me complete the install. The install did overwrite my localhost in hesk_settings.inc.php but I went in and corrected that to complete the upgrade.