how to export ticket with latest reply msg
Posted: Tue Sep 03, 2013 10:09 am
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There are overthankds tickets in my hesk installation, the best way to create article is to export tickets and modify in xls, then import in hesk_kb_articles.
my problem is when there are some reply to the ticket, the export ticket only have subject and msg, no reply msg, normally the latest reply should be solution for the ticket so I'd like to export ticket with latest reply msg if there is reply, how to query it in mysql?
thanks for any idea.
Version of script:
Hosting company: 2.3.3
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
There are overthankds tickets in my hesk installation, the best way to create article is to export tickets and modify in xls, then import in hesk_kb_articles.
my problem is when there are some reply to the ticket, the export ticket only have subject and msg, no reply msg, normally the latest reply should be solution for the ticket so I'd like to export ticket with latest reply msg if there is reply, how to query it in mysql?
thanks for any idea.