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Cannot export reply messages

Posted: Mon Sep 02, 2013 8:56 pm
by dartman68
Script URL:
Version of script: 2.5.1
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

export messages; export full messages; export replies

Write your message below:

When exporting the tickets for use in another program I am not able to export the reply messages, just the original message. I have looked carefully at the settings options, and the export options and do not see a selection to export the full message history. Am I missing something?

Re: Cannot export reply messages

Posted: Tue Sep 03, 2013 2:43 pm
by Klemen
Correct, only original ticket message is included in the report.

Full message with replies may be added in the future, but is currently not supported.