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I was wondering if there was a way to integrate the existing enquiry form into my website?
I'm using Wordpress - I used to use a contact form which went to specific email IDs based on categories. Which worked well at splitting enquiries, but obviously nobody could track anything beyond that. That is why I've switched to HESK. But obviously if I use the enquiry form and get HESK to grab the email, it will go into the General category. I would prefer to use the inbuilt form, so I can specify the category etc.

Currently I have the form as a popup using a button on the website...but I get the feeling people will be more likely to fill this in if I can embed the form into the sidebar...

any one can help me?

P.S. it would be great if HESK could designate the category based on the email content, or if it could handle multiple email POP3 accounts like osTicket....

Handling multiple POP3 emails is planned, but currently not supported.

You would probably need to create multiple copies of the hesk_pop3.php file and manually enter POP3 settings and category ID into each.

Ok, how about getting the Hesk form embedded using HTML

I tried embedding into my sidebar, but obviously I then run into styling issues with widths etc.

I currently have a button opening up a javascript popup with the form...but embedding would be more accessible

It would take more than just embedding the form into your HTML, you can run into all kinds of problems doing that (broken sessions, PHP headers errors etc...).

I would recommend using the header/footer.txt files to insert custom HTML into HESK (or embed it using an inframe). Any other method is not officially supported.

Ok in that case I will continue using an iframe with javascript popup