Exporting tickets not working

[norbertc]

Version of script: 2.5

Hello and thanks very much for this fantastic software...

We've just implemented v 2.5 and are going through the testing process currently before releasing it to our customer base!!

One thing we are struggling with is the export tickets function. When we click export we get website cannot display the page ...

Any ideas as to why this would be ?

Many thanks

Norb

[Klemen]

This could be a number of server-related issues. You didn't post the phpinfo file so not sure what your server setup is.

Do you have access to server error logs? Can you find any details inside there?

If you turn Debug mode ON in HESK settings (admin panel > Settings > Help Desk tab > Features), do you get any other error messages?

[norbertc]

Hi Klemen

Thanks for your response. Sorry I haven't been back to you sooner, I've been out of action for a couple of days.

I've sent you a PM with the details on.

Thanks once again

Norb