PHPJunkyard support forum

Posted: **Mon Jul 22, 2013 3:46 am**

Version 2.5

Can you show me what to comment out so that the clients do not see the 'Ticket Number'
The tracking ID is perfect, random. But i do not want to show "(Ticket number: 54)" as shown in example below.

Tracking ID: RBN-3N2-HLMU (Ticket number: 54)

I see its being dont in the ticket.php

Code: Select all

 <!-- START TICKET HEAD -->

		<table border="0" cellspacing="1" cellpadding="1">
		<?php

        if ($hesk_settings['sequential'])
        {
			echo '<tr>
			<td>'.$hesklang['trackID'].': </td>
		<td>'.$trackingID.' ('.$hesklang['seqid'].': '.$ticket['id'].' )</td>
			</tr>';
        }
        else
        {
			echo '<tr>
			<td>'.$hesklang['trackID'].': </td>
			<td>'.$trackingID.'</td>
			</tr>';
        }

But i do not know what area to change without causing other problems.

Thank you

Or if only its blocked from the client view so that staff can only see the seq number that would be great too. Either way.

Posted: **Mon Jul 22, 2013 8:42 am**

It can be hidden in settings:

admin panel > Settings > Help Desk tab > Features > Sequential IDs: OFF

Posted: **Mon Jul 22, 2013 9:56 am**

Ok I feel silly - Do not know how I missed that. Thank you!

PHPJunkyard support forum

How to: NOT show sequential Number in Tickets

How to: NOT show sequential Number in Tickets

Re: How to: NOT show sequential Number in Tickets

Re: How to: NOT show sequential Number in Tickets