PHPJunkyard support forum

I am getting a number of customers who are impatient, creating three or four tickets at a time, asking for replies before I can get back.

Is there a way to move tickets and/or combine them? For instance, I have somebody that I wrote a message to and instead of replying to the current ticket, they opened up a brand new ticket and gave their reply there. Why? I have no idea.

STill, is there a way to combine tickets, so that I can stay organized?

Thanks.

In the ticket list select tickets you wish to combine, below tickets on the right side select "Merge selected tickets" and click the "Execute" button.

I'll have to give that a try. Thanks.