PHPJunkyard support forum

Version of script: Almost perfect 2.4.2

Write your message below:

Dear Klemmen,
When you create +New Ticket being the admin there is the option to NOT Send email notification to the customer (checkbox)
Could you please tell me if it is possible to put the same thing when you reply to open case?
Why i need it?
We need to copy some issues (tickets) from my previous helpdesk software.
And we dont want to SPAM the client.

Hope it is possible...

Greetings,
Artur

This has been added to 2.5.0 - you will need to ditch the "almost perfect" 2.4.2 and upgrade to 2.5.0 for this feature

But seriously, 2.5.0 is an improvement based on 2.4.2 and I see no reason why you would stick with 2.4.2 and not upgrade to 2.5.0.

Yes Klemen, you are completely right...
I am a little bit afraid because i have spend long long long time to configure everything to work perfectly:)
And now it works like this.

I read somewhere in your answers that i will loose all my changes like admin view, settings properties etc...
I also have more than 100 categories... And this is why i am still thinking to wait....

I think i will clone my server upgrade it with 2.5 and see if everything works fine.
That will also be a lesson if everything works after it...

The upgrade is designed to preserve all your settings, categories, tickets, articles, ... Just make sure you follow instructions in the docs to the point.

What you will loose though are any changes you did to the Hesk code (if you modified any of the source files).

If you have a full backup of Hesk files and database before doing the upgrade (as Step 1 in upgrade instructions says) you have nothing to loose as you can restore the backup at any time if something goes wrong.