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Don't send email notification of this reply to the customer
Posted: Thu Jun 27, 2013 4:27 pm
by bastiaan.c
Hi Klemen,
Thanks for your beta version of HESK.
I found the feature: Don't send email notification of this reply to the
customer
That is exactly what I was looking for.
Now my question: Which files from 2.5 do I need to replace in 2.4 in order
to get this feature running in the 2.4.2 installation???
Thanks for all you do Klemen.
Re: Don't send email notification of this reply to the custo
Posted: Thu Jun 27, 2013 4:42 pm
by bastiaan.c
Anybody that can help?
I would be gratefull for that
Re: Don't send email notification of this reply to the custo
Posted: Mon Jul 01, 2013 1:34 pm
by Klemen
File: admin/admin_ticket.php
Find
Code: Select all
(<a href="profile.php"><?php echo $hesklang['profile_settings']; ?></a>)
After add:
Code: Select all
<br />
<label><input type="checkbox" name="no_notify" value="1" /> Don't send email notification of this reply to the customer</label>
File: admin/admin_reply_ticket.php
Find
Code: Select all
hesk_notifyCustomer('new_reply_by_staff');
Chage to:
Code: Select all
if ( ! isset($_POST['no_notify']) || intval( $_POST['no_notify'] ) != 1)
{
hesk_notifyCustomer('new_reply_by_staff');
}
I didn't have a chance to test it (am out of the country), so that's up to you
Re: Don't send email notification of this reply to the custo
Posted: Mon Jul 01, 2013 1:52 pm
by bastiaan.c
Thanks Klemen!!!
But after I choose "Don't send email notification of this reply to the customer" and send it the page goes blank. It could be my mistake, but I think that I did exactly what you said
After sending and then the blank page > and then going back to the original ticket it all seemed to work, so it is only the blank page...
Thanks for your help
Re: Don't send email notification of this reply to the custo
Posted: Mon Jul 01, 2013 2:12 pm
by Klemen
Oh, sorry, this
should say
The hesk_POST function isn't available before 2.5.0 hence the problem.
I will update the original reply to show correct info.
Re: Don't send email notification of this reply to the custo
Posted: Mon Jul 01, 2013 2:37 pm
by bastiaan.c
HIIIII !!! Klemen !!!
So happy, It works
Somehow I did implement the code wrong. (I do not know what was wrong) I startet all over and did not use the latest code:
Code: Select all
hesk_POST('no_notify')
should say
Code: Select all
$_POST['no_notify']
And it works afterall!!!!
Thanks so much. Now we can allready start using it (2 months earlier as planned) Since we have this feature now we can integrate all Grapichers...thanks again
Re: Don't send email notification of this reply to the custo
Posted: Mon Jul 01, 2013 3:02 pm
by Klemen
Before doing any modifications you may want to wait for 2.5.0, will be released this week.
Re: Don't send email notification of this reply to the custo
Posted: Mon Jul 01, 2013 3:08 pm
by bastiaan.c
Great info, Great News
Thanks,
Bas