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Hello, I scanned this Support Forum for several hours now and in a lot of cases it was really helpfull.
But... I can't find a mod or some code to make it possible to have attachments in the notes. I need this because in our process we will have grapichers upload some jpg files that should be approved first and therefore it should not be vissible for the customer yet. So the one that shot the ticket should not see the "not approved file" Therefore I would need attachments in notes.
Can anybody try to help me with this. I am pretty desperate for it.

Thanks in advance!

Anyone???

This would require modifications to the database structure and several files. You will need to find a developer for help with this as it is out of the scope of my support I'm afraid.

Theoretically it would be sufficient to have an extra field in attachments / replies table which shows if the attachment is approved or not. By default if staff is adding an attachment it should be "not approved" (could be a setting if default yes or no). When customer in frontend looks at his tickets, any attachments with "not approved" field should not be displayed.

It would be similar to posts in a moderated forum and yes, this would also require DB-Changes and several code changes.

Thanks alcazar for your comment. Hopefully there is some coding person reading this and makes some magic
HESK is perfect for me, but my marketing department needs a few specials things

I hope for the best

No Magic ?