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When I go to inc/mail/hesk_pop3.php, the email in my support mailbox is being fetched.
I know that since I set it to delete when downloaded.

After that I don't see any ticket being created.

Also, no errors in the logs.
Please advise

thanks

If you turn on "Debug mode" in your HESK settings (admin panel > Settings > Help Desk > Features) then manually run POP3 fetching script, do you get any error messages?

Also, when testing, make sure you send unique emails because HESK will detect (and ignore) duplicates.