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no longer able to login to admin

Posted: Fri May 03, 2013 1:13 pm
by rob@mcgoye.com
Script URL: http://support.ntrcomp.net/admin/admin_main.php
Version of script: 2.4.2
Hosting company: A2
URL of phpinfo.php: http://support.ntrcomp.net/test/phpinfo.php
URL of session_test.php: http://support.ntrcomp.net/test/session_test.php
What terms did you try when SEARCHING for a solution:
common.inc.php failure, Cannot modify header information
Write your message below:
Been using now for months. Today however I get the following message when loading the site:
Warning: Please contact support about failure in /home/ntrcompn/public_html/support/inc/common.inc.php on line 1335

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/ntrcompn/public_html/support/inc/common.inc.php:1335) in /home/ntrcompn/public_html/support/inc/common.inc.php on line 1297

Warning: Cannot modify header information - headers already sent by (output started at /home/ntrcompn/public_html/support/inc/common.inc.php:1335) in /home/ntrcompn/public_html/support/inc/common.inc.php on line 1303

Then I get this after entering my admin user / password.
Warning: Please contact support about failure in /home/ntrcompn/public_html/support/inc/common.inc.php on line 1335

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/ntrcompn/public_html/support/inc/common.inc.php:1335) in /home/ntrcompn/public_html/support/inc/common.inc.php on line 1297

Warning: Cannot modify header information - headers already sent by (output started at /home/ntrcompn/public_html/support/inc/common.inc.php:1335) in /home/ntrcompn/public_html/support/inc/common.inc.php on line 1303

Warning: session_regenerate_id() [function.session-regenerate-id]: Cannot regenerate session id - headers already sent in /home/ntrcompn/public_html/support/inc/common.inc.php on line 1288

Warning: Cannot modify header information - headers already sent by (output started at /home/ntrcompn/public_html/support/inc/common.inc.php:1335) in /home/ntrcompn/public_html/support/admin/index.php on line 205

Warning: Cannot modify header information - headers already sent by (output started at /home/ntrcompn/public_html/support/inc/common.inc.php:1335) in /home/ntrcompn/public_html/support/admin/index.php on line 206

Warning: Cannot modify header information - headers already sent by (output started at /home/ntrcompn/public_html/support/inc/common.inc.php:1335) in /home/ntrcompn/public_html/support/admin/index.php on line 240

I have not changed anything but I'm not sure if the hosting company has. Not sure what to do from here.

Re: no longer able to login to admin

Posted: Fri May 03, 2013 4:01 pm
by Klemen
You will need to contact your hosting company and ask why they modified file "/home/ntrcompn/public_html/support/inc/common.inc.php" around line 1335.

There is some code that handles licensing around those lines, my bet would be some automated scan on the server marked that code as a (false positive) "potential threat" because it is obfuscated/encoded.

Re: no longer able to login to admin

Posted: Fri May 03, 2013 5:05 pm
by rob@mcgoye.com
thanks I have a contacted my hosting company and I'm currently waiting on a response from them. I will keep you posted with there response.

Re: no longer able to login to admin

Posted: Mon May 06, 2013 11:58 am
by rob@mcgoye.com
Yes my ISP had to disable the strainer.so object in the php.ini

It works fine now. Thanks for your help.