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Suggestion: page views by admins do not increment counter
Posted: Thu Apr 11, 2013 11:42 pm
by srumberg
Suggestion: When admin users view or edit knowledgebase articles, do not increment the "# of Views" counter. Certainly, when an article is viewed from the "Manage Knowledgebase" area, the counter should not be incremented.
Why: Including internal users in the view count does not accurately represent the views (popularity) of a particular page.
Re: Suggestion: page views by admins do not increment counte
Posted: Fri Apr 12, 2013 2:52 pm
by Klemen
You can edit the knowledgebase file by modifying the *second*
to
Code: Select all
hesk_detect_bots() && ! isset($_SESSION['id'])
Re: Suggestion: page views by admins do not increment counte
Posted: Fri Apr 12, 2013 4:12 pm
by srumberg
Thank you for the guidance. For the benefit of others, I modified as follows:
knowledgebase.php, line 279 to be:
Code: Select all
if ( ! isset($_GET['rated']) && ! hesk_detect_bots() && ! isset($_SESSION['id']))
Re: Suggestion: page views by admins do not increment counte
Posted: Mon May 06, 2013 1:45 am
by deserteagle369
I did the change as you guys suggest but it still count for admin, in both of below situation:
1. admin login, then knowledge base -> view knowledge base,
BTW, when admin view the article, the url is
http://myhesk/hesk/admin/knowledgebase_ ... 482&back=1, not knowledgebase.php
2. admin login, then open a new page to visit kb like user, when click article, still count.