PHPJunkyard support forum

Script URL: http://mail.kcillc.com/helpdesk/admin/admin_main.php
Version of script: 2.3
Hosting company: internal server
URL of phpinfo.php: http://mail.kcillc.com/helpdesk/phpinfo.php
URL of session_test.php: http://mail.kcillc.com/helpdesk/session_test.php
What terms did you try when SEARCHING for a solution: apostrophe, quote, database

Write your message below:I have searched and found a few hits, but nothing seems to work for this.
I have a customer that has an apostrophe in their email address (o'malley). The quote in the email address will not allow the ticket to be opened. Attempts to open the ticket open a page with: Invalid attempt! and then using the Back button, goes back to an unfilled page. You have to enter everything again. The only work around is to open the ticket without the apostrophe (which fails to send the customer an email) then access the SQL and add the apostrophe back in. It seems to work fine after that. Attempts to do a change on the email address after it is opened using HESK, fail too.

Please try upgrading your help desk to version 2.4.2 which should be able to handle emails with apostrophes.

There have been lots of tweaks made to the files, that makes it difficult to upgrade. I was hoping to wait until you did the big update. Until then, I guess I am stuck.