Email when ticket is resolved or closed
Posted: Fri Mar 29, 2013 1:18 am
Klemen
Thanks for what I think is the best support system around, easily rivaling the paid options.
Would it be possible to send out an email to a customer when a ticket is mark resolved or closed?
i.e.
Your ticket has been marked as resolved. If you ...etc.....
thanks
Vincent
Thanks for what I think is the best support system around, easily rivaling the paid options.
Would it be possible to send out an email to a customer when a ticket is mark resolved or closed?
i.e.
Your ticket has been marked as resolved. If you ...etc.....
thanks
Vincent