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sending a message about the change of status of unregistered

Posted: Thu Mar 28, 2013 6:12 am
by kadavr
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Good all the time of day. The question is - there are many users who do not register, leave a request with the email address. Is it possible to send messages to users by changing the status of the ticket? Or just where that is the settings that I did not notice?

P.S. Sorry if the question has already been raised. I do not speak English very well, and for the text-thanks Google translator :)

Re: sending a message about the change of status of unregist

Posted: Thu Mar 28, 2013 3:05 pm
by Klemen
The notification is only sent when a reply is added to the ticket, not when status changes.