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Limiting KB access to Business IPs?

Posted: Fri Mar 15, 2013 1:10 pm
by bigj6360
Version of script: 2.4.2
Hosting company: godaddy
What terms did you try when SEARCHING for a solution: knowledgebase limit, knowledgebase, limit.

Write your message below:
Hi,

Is there a way to limit who has access to the knowledgebase (besides placing hesk on a local server?)? I have limited submissions to my domain name, but I would be very interested in making the KB only visible to those coming from our business IP range.

THanks

Re: Limiting KB access to Business IPs?

Posted: Thu Apr 04, 2013 11:23 am
by Lisaweb
You could do this with a firewall, but the easiest way is to password protect the site with .htaccess, in the same way Klemen password protected access to this forum (but only give those in your business the login.)

Re: Limiting KB access to Business IPs?

Posted: Thu Apr 04, 2013 2:34 pm
by Klemen
htaccess is indeed a good way to go as it allows you doing this without making any changes to the HESK code.

You can also limit access to files by IP (or IP range) in htaccess without the need of passwords:
https://www.google.com/search?q=htacces ... file+by+ip

Re: Limiting KB access to Business IPs?

Posted: Thu Apr 04, 2013 2:49 pm
by Lisaweb
Ooooh, didn't know you could also do IP restriction with htaccess. Learn something new every day! :D

Re: Limiting KB access to Business IPs?

Posted: Fri Apr 05, 2013 2:44 pm
by mqcarpenter
We use htaccess to limit accessible IP and reroute everyone else to google.com. It thoroughly confuses them!