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Invalid Request
Posted: Wed Mar 13, 2013 8:36 pm
by IsMyWebsite
Hello,
I'm getting invalid request when trying to change a ticket status, department, etc. I'm using the latest version of HESK.
Error:
Invalid request.
Thank you.
Re: Invalid Request
Posted: Wed Mar 13, 2013 9:08 pm
by Klemen
Have you modified any of the source code?
Do you have session_autostart enabled or any PHP caching?
Re: Invalid Request
Posted: Sat Mar 16, 2013 8:37 am
by IsMyWebsite
Klemen wrote:Have you modified any of the source code?
Do you have session_autostart enabled or any PHP caching?
Hello,
No for both of those.
Regards,
IsMyWebsite Admin
Re: Invalid Request
Posted: Sat Mar 16, 2013 8:48 am
by Klemen
In that case you will need to provide some further information about your setup that might give us some clues:
Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
You will find the phpinfo and session_test files here:
viewtopic.php?f=13&t=138
Re: Invalid Request
Posted: Sat Mar 16, 2013 9:12 am
by IsMyWebsite
Klemen wrote:In that case you will need to provide some further information about your setup that might give us some clues:
Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
You will find the phpinfo and session_test files here:
viewtopic.php?f=13&t=138
Script URL:
https://portal.ismywebsite.com/helpdesk
Version: 2.4.2
Hosting company: It's a dedicated server that I manage hosted with a company in the UK
URL of phpinfo.php:
http://ismywebsite.com/test/phpinfo.php
URL of session_test.php:
http://ismywebsite.com/test/session_test.php
Thanks
Re: Invalid Request
Posted: Sat Mar 16, 2013 3:53 pm
by Klemen
After testing your help desk it appears that PHP sessions aren't working on the server.
Could you upload file "session_test2.php" to the server so we can confirm that (should be in the same archive as "session_test.php")?
Re: Invalid Request
Posted: Sun Mar 17, 2013 7:59 am
by IsMyWebsite
Klemen wrote:After testing your help desk it appears that PHP sessions aren't working on the server.
Could you upload file "session_test2.php" to the server so we can confirm that (should be in the same archive as "session_test.php")?
Done,
http://ismywebsite.com/test/session_test2.php
Re: Invalid Request
Posted: Sun Mar 17, 2013 2:26 pm
by Klemen
OK, sessions ARE working. This means something is preventing HESK from setting them correctly.
Are you 100% sure you didn't modify any files? Perhaps you just opened and saved some without making changes?
Try this:
1. backup existing files
2. download file hesk_settings.inc.php from the server
3. change
to
4. save and upload to the server
5. test HESK and see if you get any new error messages when trying to perform actions
Re: Invalid Request
Posted: Sun Mar 17, 2013 6:36 pm
by IsMyWebsite
Still the same, invalid request. Nothing else.
Re: Invalid Request
Posted: Tue Mar 19, 2013 8:25 am
by Klemen
Something is definitely breaking sessions, but not sure what.
I would recommend doing this:
1. download HESK again
2. upload *all* original files to the server again, *except* for hesk_settings.inc.php
3. close all browser windows, test and see if that helps