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Newest ticket Note at top on view ticket

Posted: Wed Feb 27, 2013 6:27 pm
by dr_patso
I have my replies set to "newest reply at top". Because we are all use to working with outlook and it's just nice to have to scroll very little to see the latest reply. I'd like to configure the notes this way too but I don't think it's a default option.. Is there anyway I can configure my notes to be ordered like my replies? It is confusing to work with the notes after the replies.

Re: Newest ticket Note at top on view ticket

Posted: Fri Mar 01, 2013 2:41 pm
by Klemen
Changing this code in admin/admin_ticket.php

Code: Select all

ORDER BY t1.`id` ASC
to this

Code: Select all

ORDER BY t1.`id` DESC
should do the trick.

Re: Newest ticket Note at top on view ticket

Posted: Mon Mar 04, 2013 11:58 pm
by dr_patso
thanks Klemen! works like a charm.