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Hi,
i have found a small issue on Hesk.

What i want do is:

In the reply by staff email template put the status of the ticket after a reply of the Staff and i found the status sended in the email is not the current status after a reply of staff but the previous status (new) so, this information is not correct if put in the customer reply email.

For explain more.
Customer A write a new ticket and the ticket status is set on NEW

Staff A send a reply in the ticket. (In the transaltion email i have put the tag for print the status of the ticket in the reply)
Staff a wrote in the ticket "Your problem is now solved" and after there is in the email the STATUS tag of the ticket. The status is not the status Replied but is still on New.. this is not correct. The status printed in the Reply by staff template should be Replied.

What do you think about?

You are correct!

I am currently out of the country (until 15th February), but will fix this in version 2.5

Klemen wrote:You are correct!

I am currently out of the country (until 15th February), but will fix this in version 2.5

Thanks,
an other issue is:

I have receved the email who notifly me (staff operator) of new ticket open in my server, the object of the email of client is visibile only in email but i can't see in the ticket.

For example i receved an automated absence message but in the ticket i can't understand i only understand by the object of the client email who is show only in the email. The ticket dasn't show object. I think it can be good idea to show the object of a new ticket opened by email in the ticket.

Not sure what you mean here? The subject of the ticket is visible at the very top of the page when viewing a ticket?

Klemen wrote:Not sure what you mean here? The subject of the ticket is visible at the very top of the page when viewing a ticket?

We have receved a ticket from email address and there is not the subject of the email in the ticket. The subject of the ticket is only visible in the notification email to stuff of new ticket assignments

What was the subject of the ticket set to then?

Klemen wrote:What was the subject of the ticket set to then?

As you can see in the image


There is no Oggetto or Subject of the email in the ticket.

Image url http://i45.tinypic.com/28l3nv8.png

The subject is shown on the top of the page - see "Newsletter Rigagialla" at the top.

Klemen wrote:The subject is shown on the top of the page - see "Newsletter Rigagialla" at the top.

Ohhh...... now i see where is.. THANKS....