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Wrong email address in ticket notification emails
Posted: Mon Jan 28, 2013 4:44 pm
by nick00
Script URL:
http://eppc.dyndns-free.com/tickets
Version of script: 2.4.2
Hosting company: Hosted on NAS
URL of phpinfo.php:
http://eppc.dyndns-free.com/phpinfo.php
URL of session_test.php: Sorry - I can't find it.
What terms did you try when SEARCHING for a solution: "incorrect email"
Write your message below:
Hi there,
I've installed the helpdesk and set my email address as
address@domain.com (my work address) in all fields. The emails that hesk sends out are reported as being sent from
address2@anotherdomain.com (my personal email address).
No idea why this is happening - can any of you guys help with this?
Thanks,
Nick.
EDITED to add location of phpinfo.php
Re: Wrong email address in ticket notification emails
Posted: Mon Jan 28, 2013 6:15 pm
by Klemen
HESK will try to set the from email to the value of "From address" setting (admin panel > Settings > General > "From:" email).
However, not all servers allow that. You might need to change the from email address by modifying PHP configuration - sendmail_from value in php.ini file (if you have access to it), or use .htaccess to change the sendmail_from value
Code: Select all
php_value sendmail_from address@domain.com
If THAT doesn't work, the only solution is to use a SMTP server to send mail using a real email account (admin panel > Settings > Mail > Send emails using: SMTP server). Make sure that the "From" email setting is the same as the email address set here.
Re: Wrong email address in ticket notification emails
Posted: Wed Jan 30, 2013 12:56 pm
by nick00
Klemen,
Many thanks for your response.
I perhaps should have mentioned that the script is hosted on my NAS. I can access the php.ini file but there doesn't seem to be any mention of sendmail_from. The nearest thing I have to that is this:
Code: Select all
[mail function]
SMTP = localhost
smtp_port = 25
sendmail_path = /usr/sbin/sendmail -t -i
Any ideas?
Thanks,
Nick.
Re: Wrong email address in ticket notification emails
Posted: Wed Jan 30, 2013 7:35 pm
by Klemen
You will need to manually add it to the php.ini then:
http://php.net/manual/en/mail.configuration.php
Just add a line that says
You could also use htaccess to do the same as suggested in my previous post.
Re: Wrong email address in ticket notification emails
Posted: Thu Jan 31, 2013 2:58 pm
by nick00
Hi Klemen,
Thanks, do I replace the line:
Code: Select all
sendmail_path = /usr/sbin/sendmail -t -i
with:
or add the above line somewhere in here:
Code: Select all
[mail function]
SMTP = localhost
smtp_port = 25
sendmail_path = /usr/sbin/sendmail -t -i
I've tried lots of different combinations and I either get no message, or the message comes from my personal address.
Sorry for my ignorance.
Nick.
Re: Wrong email address in ticket notification emails
Posted: Sun Feb 17, 2013 9:08 am
by Klemen
It should go below
Code: Select all
sendmail_path = /usr/sbin/sendmail -t -i
If this doesn't work try setting HESK to use a SMTP server (a real email account) to send emails ("Send emails using: SMTP server" in settings).