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I have installed Hesk 2.4.2 on my local Windows Server 2008 using Google's SMTP for SMTP Host and everything is working fine except for Email Piping feature. (even POP3 Fetching is working)

I can't seem to find any instructions or guidelines specific to Windows with regards to the 1st line in the file hesk_piping.php so I set it to where it is on my local server i.e. #!C:\php54 -q (did the same when testing POP3 Fetching and since that worked I presume this is correct format for Windows. Similarly the HESK_PATH I left the same as I did for POP3 Fetching.

When I sent a test email to support@mydomanin.com nothing seems to be registering with Hesk.
1. No emails are sent to the submitter
2. No tickets are automatically created - not sure how this works - do I need to do anything to initiate Email Piping like accessing this in my browser http://localhost/inc/mail/hesk_pipe.php - when I did that I got a HTTP Error 500.0 - Internal Server Error
C:\php54\php-cgi.exe - The FastCGI process exceeded configured request timeout

Has anyone had this issue before and if anyone has successfully got email piping to work on Windows Server 2008 I'd appreciate it very much if you could share the steps to get it working.

Thanks in advance.

Bill

The trick here is to configure your mail server software to send email to hesk_pipe.php directly rather than to a mailbox.

I'm not sure how to do that on IIS though, sorry! You can still use POP3 fetching instead on servers that don't support email piping or that don't have proper documentation on how to set it up.