PHPJunkyard support forum

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Version of script: HESK 2.4.2, PHP 5.3.19, MySQL 5.5.29
Hosting company: Internal network
URL of phpinfo.php: N/A
URL of session_test.php: N/A
What terms did you try when SEARCHING for a solution: email new ticket (and variations of, all of which turned out too vague)

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Hello,

I've setup HESK 2.4.2 for the first time for internal use within our company and everything is working fine however, I would like new tickets to send an email out to a distribution group telling us that a new ticket has been made. I'm not even sure if this is supported natively, despite having read and reread the documentation.

An email is sent to the person who creates the ticket, so I know that email sending in general works. Support and Webmaster email is set as the distribution group and so is the email address of the default Administrator (I read in a previous thread that an email is supposed to be sent to the Administrator, not sure whether you meant default Admin or just any user on HESK with admin permissions). Auto-assign tickets is turned off and it's not the spam filter.

Sorry if the the answer is really simple, this whole PHP thing is really not my forte.

Thanks

Resolved.

Default Administrator account was set not to received emails when a new ticket is made and unassigned, set under Profile. Enabled, made a test ticket and everyone in the distribution group (the default Admin's email address) received mail.