Add PHP User Variable into MySQL Query
Posted: Mon Dec 24, 2012 8:34 pm
I have altered the Report.php file to include the Extract to CSV link in the drop down. I have also added the Export.php to compile the ticket details and push them to CSV. The problem I am running into is that I can't figure out how to add a user variable into the sql script to pull only the results for the user who is logged in and running the report. The results that keep coming up are for all users.
Here is the Report.php:
Here is the Export.PHP file:
Any help would be awesome!
-Cheers
Here is the Report.php:
Code: Select all
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.4.1 from 18th August 2012
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2012 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/database.inc.php');
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
hesk_checkPermission('can_run_reports');
/* Set defaul values */
define('CALENDAR',1);
$selected = array(
'w' => array(0=>'',1=>''),
'time' => array(1=>'',2=>'',3=>'',4=>'',5=>'',6=>'',7=>'',8=>'',9=>'',10=>'',11=>'',12=>''),
'type' => array(1=>'',2=>'',3=>'',4=>'',5=>''),
);
$is_all_time = 0;
/* Default this month to date */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), 1, date("Y")));
$date_to = date('Y-m-d');
$input_datefrom = date('m/d/Y', strtotime('last month'));
$input_dateto = date('m/d/Y');
/* Date */
if (!empty($_GET['w']))
{
$df = preg_replace('/[^0-9]/','',$_GET['datefrom']);
if (strlen($df) == 8)
{
$date_from = substr($df,4,4) . '-' . substr($df,0,2) . '-' . substr($df,2,2);
$input_datefrom = substr($df,0,2) . '/' . substr($df,2,2) . '/' . substr($df,4,4);
}
else
{
$date_from = date('Y-m-d', strtotime('last month') );
}
$dt = preg_replace('/[^0-9]/','',$_GET['dateto']);
if (strlen($dt) == 8)
{
$date_to = substr($dt,4,4) . '-' . substr($dt,0,2) . '-' . substr($dt,2,2);
$input_dateto = substr($dt,0,2) . '/' . substr($dt,2,2) . '/' . substr($dt,4,4);
}
else
{
$date_to = date('Y-m-d');
}
if ($date_from > $date_to)
{
$tmp = $date_from;
$tmp2 = $input_datefrom;
$date_from = $date_to;
$input_datefrom = $input_dateto;
$date_to = $tmp;
$input_dateto = $tmp2;
$note_buffer = $hesklang['datetofrom'];
}
if ($date_to > date('Y-m-d'))
{
$date_to = date('Y-m-d');
$input_dateto = date('m/d/Y');
}
$query_string = 'reports.php?w=1&datefrom='.urlencode($input_datefrom).'&dateto='.urlencode($input_dateto);
$selected['w'][1]='checked="checked"';
$selected['time'][3]='selected="selected"';
}
else
{
$selected['w'][0]='checked="checked"';
$_GET['time'] = isset($_GET['time']) ? intval($_GET['time']) : 3;
switch ($_GET['time'])
{
case 1:
/* Today */
$date_from = date('Y-m-d');
$date_to = $date_from;
$selected['time'][1]='selected="selected"';
$is_all_time = 1;
break;
case 2:
/* Yesterday */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), date("d")-1, date("Y")));
$date_to = $date_from;
$selected['time'][2]='selected="selected"';
$is_all_time = 1;
break;
case 4:
/* Last month */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, 1, date("Y")));
$date_to = date('Y-m-d',mktime(0, 0, 0, date("m"), 0, date("Y")));
$selected['time'][4]='selected="selected"';
break;
case 5:
/* Last 30 days */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, date("d"), date("Y")));
$date_to = date('Y-m-d');
$selected['time'][5]='selected="selected"';
break;
case 6:
/* This week */
list($date_from,$date_to)=dateweek(0);
$date_to = date('Y-m-d');
$selected['time'][6]='selected="selected"';
break;
case 7:
/* Last week */
list($date_from,$date_to)=dateweek(-1);
$selected['time'][7]='selected="selected"';
break;
case 8:
/* This business week */
list($date_from,$date_to)=dateweek(0,1);
$date_to = date('Y-m-d');
$selected['time'][8]='selected="selected"';
break;
case 9:
/* Last business week */
list($date_from,$date_to)=dateweek(-1,1);
$selected['time'][9]='selected="selected"';
break;
case 10:
/* This year */
$date_from = date('Y').'-01-01';
$date_to = date('Y-m-d');
$selected['time'][10]='selected="selected"';
break;
case 11:
/* Last year */
$date_from = date('Y')-1 . '-01-01';
$date_to = date('Y')-1 . '-12-31';
$selected['time'][11]='selected="selected"';
break;
case 12:
/* All time */
$date_from = hesk_getOldestDate();
$date_to = date('Y-m-d');
$selected['time'][12]='selected="selected"';
$is_all_time = 1;
break;
default:
$_GET['time'] = 3;
$selected['time'][3]='selected="selected"';
}
$query_string = 'reports.php?w=0&time='.$_GET['time'];
}
unset($tmp);
/* Type */
$type = isset($_GET['type']) ? intval($_GET['type']) : 1;
if (isset($selected['type'][$type]))
{
$selected['type'][$type] = 'selected="selected"';
}
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
</td>
</tr>
<tr>
<td>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<h3 align="center"><?php echo $hesklang['reports']; ?></h3>
<p><?php echo $hesklang['reports_intro']; ?></p>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<form action="reports.php" method="get" name="form1">
<table border="0" width="100%">
<tr>
<td valign="top" width="50%">
<!-- START DATE -->
<p><b><?php echo $hesklang['cdr']; ?></b><br />
<input type="radio" name="w" value="0" id="w0" <?php echo $selected['w'][0]; ?> />
<select name="time" onclick="document.getElementById('w0').checked = true" onfocus="document.getElementById('w0').checked = true" style="margin-top:5px;margin-bottom:5px;">
<option value="1" <?php echo $selected['time'][1]; ?>><?php echo $hesklang['r1']; ?> (<?php echo $hesklang['d'.date('w')]; ?>)</option>
<option value="2" <?php echo $selected['time'][2]; ?>><?php echo $hesklang['r2']; ?> (<?php echo $hesklang['d'.date('w',mktime(0, 0, 0, date('m'), date('d')-1, date('Y')))]; ?>)</option>
<option value="3" <?php echo $selected['time'][3]; ?>><?php echo $hesklang['r3']; ?> (<?php echo $hesklang['m'.date('n')]; ?>)</option>
<option value="4" <?php echo $selected['time'][4]; ?>><?php echo $hesklang['r4']; ?> (<?php echo $hesklang['m'.date('n',mktime(0, 0, 0, date('m')-1, date('d'), date('Y')))]; ?>)</option>
<option value="5" <?php echo $selected['time'][5]; ?>><?php echo $hesklang['r5']; ?></option>
<option value="6" <?php echo $selected['time'][6]; ?>><?php echo $hesklang['r6']; ?></option>
<option value="7" <?php echo $selected['time'][7]; ?>><?php echo $hesklang['r7']; ?></option>
<option value="8" <?php echo $selected['time'][8]; ?>><?php echo $hesklang['r8']; ?></option>
<option value="9" <?php echo $selected['time'][9]; ?>><?php echo $hesklang['r9']; ?></option>
<option value="10" <?php echo $selected['time'][10]; ?>><?php echo $hesklang['r10']; ?> (<?php echo date('Y'); ?>)</option>
<option value="11" <?php echo $selected['time'][11]; ?>><?php echo $hesklang['r11']; ?> (<?php echo date('Y',mktime(0, 0, 0, date('m'), date('d'), date('Y')-1)); ?>)</option>
<option value="12" <?php echo $selected['time'][12]; ?>><?php echo $hesklang['r12']; ?></option>
</select>
<br />
<input type="radio" name="w" value="1" id="w1" <?php echo $selected['w'][1]; ?> />
<?php echo $hesklang['from']; ?> <input type="text" name="datefrom" value="<?php echo $input_datefrom; ?>" id="datefrom" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true;this.focus;" />
<?php echo $hesklang['to']; ?> <input type="text" name="dateto" value="<?php echo $input_dateto; ?>" id="dateto" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true; this.focus;" />
</p>
<!-- END DATE -->
</td>
<td valign="top" width="50%">
<!-- START TYPE -->
<p><b><?php echo $hesklang['crt']; ?></b><br />
<select name="type" style="margin-top:5px;margin-bottom:5px;">
<option value="1" <?php echo $selected['type'][1]; ?>><?php echo $hesklang['t1']; ?></option>
<option value="2" <?php echo $selected['type'][2]; ?>><?php echo $hesklang['t2']; ?></option>
<option value="3" <?php echo $selected['type'][3]; ?>><?php echo $hesklang['t3']; ?></option>
<option value="4" <?php echo $selected['type'][4]; ?>><?php echo $hesklang['t4']; ?></option>
<option value="5" <?php echo $selected['type'][5]; ?>>Export Tickets</option>
</select>
</p>
<!-- END TYPE -->
</td>
</tr>
</table>
<p align="center">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['dire']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
</p>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<p> </p>
<?php
if ($date_from == $date_to)
{
?>
<p><b><?php echo hesk_dateToString($date_from,0); ?></b></p>
<?php
}
else
{
?>
<p><b><?php echo hesk_dateToString($date_from,0); ?></b> - <b><?php echo hesk_dateToString($date_to,0); ?></b></p>
<?php
}
/* Report type */
switch ($type)
{
case 2:
hesk_ticketsByMonth();
break;
case 3:
hesk_ticketsByUser();
break;
case 4:
hesk_ticketsByCategory();
break;
case 5:
hesk_ticket_export();
break;
default:
hesk_ticketsByDay();
}
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function hesk_ticketsByCategory()
{
global $hesk_settings, $hesklang, $date_from, $date_to;
/* List of categories */
$cat = array();
$sql = "SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `id` ASC";
$res = hesk_dbQuery($sql);
while ($row=hesk_dbFetchAssoc($res))
{
$cat[$row['id']]=$row['name'];
}
$tickets = array();
$totals = array('num_tickets' => 0, 'all_replies' => 0, 'staff_replies' => 0);
/* Populate category counts */
foreach ($cat as $id => $name)
{
$tickets[$id] = array(
'num_tickets' => 0,
'all_replies' => 0,
'staff_replies' => 0,
);
}
/* SQL query for category stats */
$sql='
SELECT DISTINCT `t1`.`category`, `t2`.`num_tickets`, IFNULL(`t3`.`all_replies`,0) AS `all_replies`, IFNULL(`t4`.`staff_replies`,0) AS `staff_replies`
FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` AS `t1`
LEFT JOIN
(SELECT COUNT(*) AS `num_tickets` , `category` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` AS `t1` WHERE DATE(`t1`.`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `category`) AS `t2`
ON `t1`.`category`=`t2`.`category`
LEFT JOIN
(SELECT COUNT(*) AS `all_replies` , `t1`.`category` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` AS `t1`, `'.hesk_dbEscape($hesk_settings['db_pfix']).'replies` AS `t5` WHERE `t1`.`id`=`t5`.`replyto` AND DATE(`t5`.`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `t1`.`category`) AS `t3`
ON `t1`.`category`=`t3`.`category`
LEFT JOIN
(SELECT COUNT(*) AS `staff_replies`, `t1`.`category` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` AS `t1`, `'.hesk_dbEscape($hesk_settings['db_pfix']).'replies` AS `t5` WHERE `t1`.`id`=`t5`.`replyto` AND `t5`.`staffid`>0 AND DATE(`t5`.`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `t1`.`category`) AS `t4`
ON `t1`.`category`=`t4`.`category`
WHERE DATE(`t1`.`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\'
';
$res = hesk_dbQuery($sql);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
if (isset($cat[$row['category']]))
{
$tickets[$row['category']]['num_tickets'] += $row['num_tickets'];
$tickets[$row['category']]['all_replies'] += $row['all_replies'];
$tickets[$row['category']]['staff_replies'] += $row['staff_replies'];
}
else
{
/* Category deleted */
$tickets[9999]['num_tickets'] += $row['num_tickets'];
$tickets[9999]['all_replies'] += $row['all_replies'];
$tickets[9999]['staff_replies'] += $row['staff_replies'];
}
$totals['num_tickets'] += $row['num_tickets'];
$totals['all_replies'] += $row['all_replies'];
$totals['staff_replies'] += $row['staff_replies'];
}
?>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php echo $hesklang['category']; ?></td>
<td><?php echo $hesklang['tickets']; ?></td>
<td><?php echo $hesklang['replies'] . ' (' . $hesklang['all'] .')'; ?></td>
<td><?php echo $hesklang['replies'] . ' (' . $hesklang['staff'] .')'; ?></td>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['num_tickets']; ?></b></td>
<td><b><?php echo $totals['all_replies']; ?></b></td>
<td><b><?php echo $totals['staff_replies']; ?></b></td>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d)
{
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php echo $cls; ?>>
<td><?php echo $cat[$k]; ?></td>
<td><?php echo $d['num_tickets']; ?></td>
<td><?php echo $d['all_replies']; ?></td>
<td><?php echo $d['staff_replies']; ?></td>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['num_tickets']; ?></b></td>
<td><b><?php echo $totals['all_replies']; ?></b></td>
<td><b><?php echo $totals['staff_replies']; ?></b></td>
</tr>
</table>
<p> </p>
<?php
} // END hesk_ticketsByCategory
function hesk_ticketsByUser()
{
global $hesk_settings, $hesklang, $date_from, $date_to;
/* List of users */
$admins = array();
$sql = "SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC";
$res = hesk_dbQuery($sql);
while ($row=hesk_dbFetchAssoc($res))
{
$admins[$row['id']]=$row['name'];
}
$admins[9999] = $hesklang['e_udel'];
$tickets = array();
$totals = array('asstickets' => 0, 'tickets' => 0, 'replies' => 0);
/* Populate admin counts */
foreach ($admins as $id => $name)
{
$tickets[$id] = array(
'asstickets' => 0,
'tickets' => 0,
'replies' => 0,
);
}
/* SQL query for tickets */
$sql = 'SELECT `owner`, COUNT(*) AS `cnt` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE `owner` > 0 AND DATE(`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `owner`';
$res = hesk_dbQuery($sql);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
if (isset($admins[$row['owner']]))
{
$tickets[$row['owner']]['asstickets'] += $row['cnt'];
}
else
{
$tickets[9999]['asstickets'] += $row['cnt'];
}
$totals['asstickets'] += $row['cnt'];
}
/* SQL query for replies */
$sql = 'SELECT `staffid`, COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'replies` WHERE `staffid` > 0 AND DATE(`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `staffid`';
$res = hesk_dbQuery($sql);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
if (isset($admins[$row['staffid']]))
{
$tickets[$row['staffid']]['tickets'] += $row['tcnt'];
$tickets[$row['staffid']]['replies'] += $row['cnt'];
}
else
{
/* User deleted */
if (isset($tickets[9999]))
{
$tickets[9999]['tickets'] += $row['tcnt'];
$tickets[9999]['replies'] += $row['cnt'];
}
else
{
$tickets[9999]['tickets'] = $row['tcnt'];
$tickets[9999]['replies'] = $row['cnt'];
}
}
$totals['tickets'] += $row['tcnt'];
$totals['replies'] += $row['cnt'];
}
/* Do we have any posts from users who had their account deleted? */
if (isset($tickets[9999]) && empty($tickets[9999]['tickets']) && empty($tickets[9999]['replies']) && empty($tickets[9999]['asstickets']))
{
unset($tickets[9999]);
}
?>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php echo $hesklang['user']; ?></td>
<td><?php echo $hesklang['ticass']; ?></td>
<td><?php echo $hesklang['ticall']; ?></td>
<td><?php echo $hesklang['replies']; ?></td>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['asstickets']; ?></b></td>
<td><b><?php echo $totals['tickets']; ?></b></td>
<td><b><?php echo $totals['replies']; ?></b></td>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d)
{
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php echo $cls; ?>>
<td><?php echo $admins[$k]; ?></td>
<td><?php echo $d['asstickets']; ?></td>
<td><?php echo $d['tickets']; ?></td>
<td><?php echo $d['replies']; ?></td>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['asstickets']; ?></b></td>
<td><b><?php echo $totals['tickets']; ?></b></td>
<td><b><?php echo $totals['replies']; ?></b></td>
</tr>
</table>
<p> </p>
<?php
} // END hesk_ticketsByUser
function hesk_ticketsByMonth()
{
global $hesk_settings, $hesklang, $date_from, $date_to;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0);
$dt = MonthsArray($date_from,$date_to);
#print_r($dt);
/* Pre-populate date values */
foreach ($dt as $month)
{
$tickets[$month] = array(
'all' => 0,
'resolved' => 0,
);
}
/* SQL query for all */
$sql = 'SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE DATE(`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `myyear`,`mymonth`';
#die($sql);
$res = hesk_dbQuery($sql);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
$row['mymonth'] = sprintf('%02d',$row['mymonth']);
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['all'] += $row['cnt'];
$totals['all'] += $row['cnt'];
}
/* SQL query for resolved */
$sql = 'SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE `status` = \'3\' AND DATE(`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `myyear`,`mymonth`';
$res = hesk_dbQuery($sql);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
$row['mymonth'] = sprintf('%02d',$row['mymonth']);
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
?>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php echo $hesklang['month']; ?></td>
<td><?php echo $hesklang['atik']; ?></td>
<td><?php echo $hesklang['topen']; ?></td>
<td><?php echo $hesklang['closed']; ?></td>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d)
{
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php echo $cls; ?>>
<td><?php echo hesk_dateToString($k,0,0,1); ?></td>
<td><?php echo $d['all']; ?></td>
<td><?php echo $d['all']-$d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
</tr>
</table>
<p> </p>
<?php
} // END hesk_ticketsByMonth
function hesk_ticketsByDay()
{
global $hesk_settings, $hesklang, $date_from, $date_to;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0);
$dt = DateArray($date_from,$date_to);
/* Pre-populate date values */
foreach ($dt as $day)
{
$tickets[$day] = array(
'all' => 0,
'resolved' => 0,
);
}
/* SQL query for all */
$sql = 'SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE DATE(`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `mydt`';
$res = hesk_dbQuery($sql);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['mydt']]['all'] += $row['cnt'];
$totals['all'] += $row['cnt'];
}
/* SQL query for resolved */
$sql = 'SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE `status` = \'3\' AND DATE(`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `mydt`';
$res = hesk_dbQuery($sql);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['mydt']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
?>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php echo $hesklang['date']; ?></td>
<td><?php echo $hesklang['atik']; ?></td>
<td><?php echo $hesklang['topen']; ?></td>
<td><?php echo $hesklang['closed']; ?></td>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d)
{
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php echo $cls; ?>>
<td><?php echo hesk_dateToString($k); ?></td>
<td><?php echo $d['all']; ?></td>
<td><?php echo $d['all']-$d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
</tr>
</table>
<p> </p>
<?php
} // END hesk_ticketsByDay
?>
<?php
function hesk_ticket_export()
{
global $hesk_settings, $hesklang, $date_from, $date_to;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0);
$dt = DateArray($date_from,$date_to);
/* Pre-populate date values */
foreach ($dt as $day)
{
$tickets[$day] = array(
'all' => 0,
'resolved' => 0,
);
}
/* SQL query for all */
$sql = 'SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE DATE(`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `mydt`';
$res = hesk_dbQuery($sql);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['mydt']]['all'] += $row['cnt'];
$totals['all'] += $row['cnt'];
}
/* SQL query for resolved */
$sql = 'SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` WHERE `status` = \'3\' AND DATE(`dt`) BETWEEN \'' . hesk_dbEscape($date_from) . '\' AND \'' . hesk_dbEscape($date_to) . '\' GROUP BY `mydt`';
$res = hesk_dbQuery($sql);
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['mydt']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
?><a href="export.php?date_from=<?php echo $date_from;?> &date_to=<?php echo $date_to;?>" title="export as csv">Export as CSV</a>
<br></br>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php echo $hesklang['date']; ?></td>
<td><?php echo $hesklang['atik']; ?></td>
<td><?php echo $hesklang['topen']; ?></td>
<td><?php echo $hesklang['closed']; ?></td>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d)
{
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php echo $cls; ?>>
<td><?php echo hesk_dateToString($k); ?></td>
<td><?php echo $d['all']; ?></td>
<td><?php echo $d['all']-$d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
</tr>
</table>
<p> </p>
<?php
} // END hesk_ticket_export
?>Code: Select all
<?php
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/database.inc.php');
$date_from = $_GET['date_from'];
$date_to = $_GET['date_to'];
hesk_dbConnect();
$query = '
SELECT
`hesk_tickets`.`name` AS "Emp Number",
`hesk_tickets`.`email` AS "Email",
`hesk_categories`.`name` AS Category,
`hesk_priority`.`name` AS Priority, `hesk_tickets`.`subject` AS Subject,
`hesk_tickets`.`message` AS Message,
`hesk_tickets`.`dt` AS "Date Created",
`hesk_tickets`.`lastchange` AS "Date Changed",
`hesk_status`.`name` AS "Status",
`hesk_users`.`name` AS "Owner"
FROM hesk_tickets, hesk_categories, hesk_users, hesk_status, hesk_priority
WHERE ( (DATE(`dt`) BETWEEN \'' . $date_from . '\' AND \'' . $date_to . '\')
AND hesk_user.id = $_SESSION['user']
AND hesk_categories.id = hesk_tickets.category
AND hesk_users.id = hesk_tickets.owner
AND hesk_status.id = hesk_tickets.status
AND hesk_priority.id = hesk_tickets.priority
) order by dt asc
';
$result = mysql_query($query);
header('Content-Type: text/csv');
header('Content-Disposition: attachment;filename=hesk_tickets.csv');
$row = mysql_fetch_assoc($result);
if ($row) {
echocsv(array_keys($row));
}
while ($row) {
echocsv($row);
$row = mysql_fetch_assoc($result);
}
function echocsv($fields)
{
$separator = '';
foreach ($fields as $field) {
if (preg_match('/\\r|\\n|,|"/', $field)) {
$field = '"' . str_replace('"', '""', $field) . '"';
}
$field = iconv('utf-8','gb2312',$field);
echo $separator . $field;
$separator = ',';
}
echo "\r\n";
}
?>-Cheers