Feature request - additional email notifications
Posted: Thu Nov 29, 2012 3:30 pm
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We use HESK in a self-assigning environment. All staff receive the initial email notification that a ticket has been submitted. Then, the first available staff self-assigns it to themselves. All other staff members would like to then receive an email that a ticket has been assigned to "someone" without having to login to HESK to find out.
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Write your message below:
We use HESK in a self-assigning environment. All staff receive the initial email notification that a ticket has been submitted. Then, the first available staff self-assigns it to themselves. All other staff members would like to then receive an email that a ticket has been assigned to "someone" without having to login to HESK to find out.