PHPJunkyard support forum

Script URL: webmailresponder.com/soporte
Version of script: 2.4.1
Hosting company: iweb, dedicated server
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: email fetching

Write your message below:

using the mail fetching option
The problem that arises is the following:
when a customer responds to a ticket from their email client,
in the management list of tickets this is not reflected as a new ticket.
show me the ticket as pending response

I have the Hesk 2.4.1 installed on another domain and does work perfectly.
when a customer responds to a ticket from their email client,
in the management list of tickets this is reflected as new ticket.

what happens

Regards,
Franxisco Flores

Actually, that is the intended behavior - if a client responds to a ticket the status should always change to "waiting reply" and not "new". "New" is only used for brand new tickets that have had no responses yet.

Hi Klemen,

Thanks for you reply...

is There a way that I can change, to show me those replies as new ticket ????

regards,

Franxisco Flores

Try this: inside inc/pipe_functions.inc.php change to