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Write your message below: Hi, We're starting to use HESK in out IT Department, currently we use and email address where users sent the support request. This email is a mailgroup in which all of us are included. We'd like that when a user create a support request via Hesk, the notification that the system sent to the user could be sent to the IT Department groupmail too, just like adding a "cc" to the mail notification. How can we do that?

Thanks and best regards!
Alberto Medina

This would require modifying email sending functions and is unfortunately out of the scope of my support.

My company is also using Hesk for our help desk software. I've looked at the email function. Is this the snipet of code where the 'cc' should go:
/* Generate message or add email to the list of recepients */
if ($admin['language'] == $current_language)
{
/* We already have the message, just add email to the recipients list */
$recipients[] = $admin['email'];
}
else
{
/* Send email messages in previous languages (if required) */
if ($current_language != 'NONE')
{
/* Send e-mail to staff */
hesk_mail(implode(',',$recipients), $subject, $message );

/* Reset list of email addresses */
$recipients = array();
We want to send the info to only two other people in our organization...is there a way to plugin another array or just plug in the two email addresses?
Thanks
kistao

Try adding this above hesk_mail line: