PHPJunkyard support forum

Hey All,

Ok please bear with me I am new to this topic.

I wish to upgrade HESK on our server. Currently we are running v2.2.

The documentation suggests that HESK now only runs on PHP5. I mentioned this to our provider, HostGator, and they informed me:

"Unfortunately, it appears this account is on a shared server.
Php 5 cannot be installed on this server, they would need to upgrade to a VPS or Dedicated."

So, my question for you guys then is what versions of PHP does v2.2 of HESK support? I assume we must currently be on PHP 4 or earlier in order to be using HESK v2.2? I didn't actually ask what version of PHP we are on currently and am not sure how to check.

Any help appreciated.

Jake

HostGator still uses PHP 4?!? Perhaps your account is on a very old (and outdated) server?

If this is true ask them to move your account to a shared server with PHP 5 installed. They should do that without asking or charging you anything.

PHP 4 is and old version of PHP (last updated in 2008!) and not supported even by PHP developers anymore, hence HESK does not support it either.

Definitely have them move you to a different server.

I use hostgator and my shared server is running PHP 5.2.17

Thanks guys.

Just found this in the transcript of our conversation too:


"(9:39:37am)Jake:is PHP5 the standard now?
(9:43:10am)John F.:It's not the standard for PHP, a lot of software runs in php 2x, which is what we have installed on our shared servers.
(9:43:28am)John F.:Our shared servers also have the capability to use PHP3, but 4 and 5 require a dedicated server."

I think "John F." doesn't really know what PHP is

PHP 2 is from 1997 and PHP 3 hasn't been released or supported since 2000 (12 years)!

You may want to talk to support again and hopefully get to talk to someone who actually knows what PHP is. I also doubt any of their shared servers use PHP 4 (perhaps as an option alongside of PHP 5).

And yes, PHP 5 *is* the standard and the *only* supported version now.

Perhaps he was talking about PHP 5.2.x and PHP 5.3.x (either will work with HESK).