Issue with special characters when fetching pop3
Posted: Tue Oct 30, 2012 3:09 pm
Script URL: http://support.elcon-it.dk
Version of script: 2.4.1
Hosting company: EL:CON Kommunikation A/S
URL of phpinfo.php: http://support.elcon-it.dk/phpinfo.php
URL of session_test.php: http://support.elcon-it.dk/session_test.php
What terms did you try when SEARCHING for a solution:
[CUSTOMER], pop3, browsing around FAQ
Write your message below:
We use HESK in Denmark and have some troubles parsing pop3 mail from senders using special danish characters in their names.
When a user creates a ticket by sending an email to the hesk pop3 mailbox and the senders name contains special character æ, ø, å or Æ, Ø, Å, then the sender will be named: [Customer]
It only regards sendernames, special characters included in message body are parsed fine into the ticket.
Maybe someone can point me in the right direction, so I can fix it?
Best regards
Flemming Hansen
Version of script: 2.4.1
Hosting company: EL:CON Kommunikation A/S
URL of phpinfo.php: http://support.elcon-it.dk/phpinfo.php
URL of session_test.php: http://support.elcon-it.dk/session_test.php
What terms did you try when SEARCHING for a solution:
[CUSTOMER], pop3, browsing around FAQ
Write your message below:
We use HESK in Denmark and have some troubles parsing pop3 mail from senders using special danish characters in their names.
When a user creates a ticket by sending an email to the hesk pop3 mailbox and the senders name contains special character æ, ø, å or Æ, Ø, Å, then the sender will be named: [Customer]
It only regards sendernames, special characters included in message body are parsed fine into the ticket.
Maybe someone can point me in the right direction, so I can fix it?
Best regards
Flemming Hansen