Autoclose
Posted: Mon Oct 29, 2012 11:08 am
Version of script: 2.4.1
Hi
The settings page for this option says 'Autoclose tickets: [?] X days after last staff reply' but the help files says 'If a ticket has no activity from the customer for X days it automatically closes'.
So my question is, does auto close kick in after X days since last staff reply or since last customer reply (or both)?
Many thanks
Hi
The settings page for this option says 'Autoclose tickets: [?] X days after last staff reply' but the help files says 'If a ticket has no activity from the customer for X days it automatically closes'.
So my question is, does auto close kick in after X days since last staff reply or since last customer reply (or both)?
Many thanks