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How do I turn off Autoresponders?
Posted: Thu Sep 20, 2012 10:53 pm
by fmcneely
Does anyone know how to stop Hesk from responding automatically to new tickets?
I've searched but could not find the answer. I want this for a few reasons. It generates email I don't want to sent and spammers love these things because they can spoof the return address and send messages with nasty subject to unsuspecting victims and it will appear that it came from us.
Thanks in advance,
F. McNeely
Re: How do I turn off Autoresponders?
Posted: Fri Sep 21, 2012 1:39 pm
by Klemen
You would have to delete this code from the "submit_ticket.php" file:
Re: How do I turn off Autoresponders?
Posted: Fri Sep 21, 2012 3:33 pm
by fmcneely
Klemen, That's exactly what I needed. (having this set as an option in the settings would be a good feature). THANK YOU!
Re: How do I turn off Autoresponders?
Posted: Thu Nov 01, 2012 6:11 pm
by altomarketing
If i disable there hesk stop sending emails to customers.
Is there any way to disable ONLY when creating a new ticket ? it will reduce spam and autoresponders loop
Re: How do I turn off Autoresponders?
Posted: Fri Nov 02, 2012 2:18 pm
by Klemen
If you delete the code mentioned just in submit_ticket.php it will only stop sending when a new ticket is submitted, it doesn't effect anything else.
Re: How do I turn off Autoresponders?
Posted: Fri Nov 02, 2012 2:28 pm
by altomarketing
If i remove
Code: Select all
// Notify the customer
hesk_notifyCustomer();
from submit_ticket.php at home it keeps sending new ticket alert.. could it be because email pipe use other code ? my customers just send emails they not use web interface..
Re: How do I turn off Autoresponders?
Posted: Fri Nov 02, 2012 3:10 pm
by Klemen
In that case you will need to remove that code from "inc/pipe_functions.inc.php".
Re: How do I turn off Autoresponders?
Posted: Thu Nov 08, 2012 1:41 am
by altomarketing
Klemen wrote:In that case you will need to remove that code from "inc/pipe_functions.inc.php".
It work !! you rock!!
