PHPJunkyard support forum

Script URL:
Version of script: 2.4
Hosting company: Blue Host
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: problem to re-install the programm

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Hello,

What are the procedure to erase the existing database tables? Or what other procedure i have to do?

I installed the program in : http://www.learntomakemoneyonlinetoday.com/helpdesk

I Register a domain name and now trying to install it in : CONTACTTHEHELPDESK

and get this message:



HESK 2.4.1 installation script
INSTALLATION STEPS:
1. License agreement -> 2. Check setup -> 3. Database settings -> 4. Setup database tables

Setup database tables
-> Testing database connection... SUCCESS
-> Installing database tables... ERROR: Database tables already exist!

Hesk database tables with learntq4_ prefix already exist in this database. If you are trying to upgrade from a previous version please run the installation program again and select Update existing install from the installation page. If you are trying to install a new copy of Hesk in the same database make sure you change table prefix to a unique one.

Thank You

Denis

You should be able to erase the database in your web hosting control panel - the same place where you created the database.

I did delete all the folder, but i still get the same error massage.

Finely I was able to resolve the problem. I went in my PHPMYADMIN and deleted all the tables.

Now it's working perfecly

Thank you for your time.

Denis