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Changing Hesk from emailing replies
Posted: Wed Sep 12, 2012 2:47 pm
by ruffmeister
Script URL:
Version of script: 2.3
Write your message below:
Is it possible to turn off email replies at all?
Re: Changing Hesk from emailing replies
Posted: Thu Sep 13, 2012 8:35 am
by Klemen
To turn off all emails you can find this code in inc/email_function.inc.php
Code: Select all
function hesk_mail($to,$subject,$message)
{
and just below that add
Re: Changing Hesk from emailing replies
Posted: Thu Sep 13, 2012 11:14 am
by ruffmeister
hi there - i still want call logged emails but not to send an email whena reply is added
Re: Changing Hesk from emailing replies
Posted: Fri Sep 14, 2012 2:40 pm
by Klemen
For staff, customers or both?
Re: Changing Hesk from emailing replies
Posted: Mon Sep 17, 2012 8:59 am
by ruffmeister
both please
Re: Changing Hesk from emailing replies
Posted: Tue Sep 18, 2012 5:43 pm
by Klemen
In that case you would have to search HESK files and delete (or comment out by adding # before the line) all lines starting with:
hesk_notifyCustomer
hesk_notifyAssignedStaff
hesk_notifyStaff
In all files except submit_ticket.php and admin_submit_ticket.php!