PHPJunkyard support forum

Posted: **Mon Sep 10, 2012 8:52 pm**

Script URL: Intranet
Version of script: 2.4.1
Hosting company: Internal
URL of phpinfo.php: internal
URL of session_test.php: internal
What terms did you try when SEARCHING for a solution: hesk attachment error file upload failed try smaller

Write your message below:

Hi,
Running on a Windows 2008 R2 Standard.
HESK version: 2.4.1 - HESK is up to date
PHP version: 5.3.6
MySQL version: 5.1.52-community
/hesk_settings.inc.php Exists, Writable
/attachments Exists, Writable

Getting an error when either Admin or outside users try to upload files...

"File upload failed, try with a smaller or no file attachment."

Version 2.3.9 worked fine. Just started happening with upgrade to 2.4.0. I tried increasing Max upload settings in php, I opened up all directories in hesk to everyone with full permissions. Still gave me this error.

Finally tracked it down to /inc/attachments.inc.php, these lines that were added in 2.4.0 I believe:

Code: Select all

    // Does the temporary file exist? If not, probably server-side configuration limits have been reached
    if ( ! file_exists($_FILES['attachment']['tmp_name'][$i]) )
    {
		return hesk_fileError($hesklang['fnuscphp']);
    }

I commented all this out and everything works again. If you need anything else from me please let me know and thank you very much for an excellent product!

Tony

Posted: **Tue Sep 11, 2012 2:47 pm**

Looks like your server either doesn't set $_FILES['attachment']['tmp_name'] paths correctly or doesn't allow PHP to check if the temporary file exists.

Thanks, will keep this in mind if anyone else has similar problems.

PHPJunkyard support forum

Attachment Upload Error on Windows starting in 2.4.0

Attachment Upload Error on Windows starting in 2.4.0

Re: Attachment Upload Error on Windows starting in 2.4.0