Page 1 of 1

Cpanel upgrade by hosting company trashes Hdesk

Posted: Sun Aug 26, 2012 11:42 pm
by sybex
Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:

my hosting company updated cpanel to 11.32.3 (build 23) yesterday now i get the following errors when i try to accesss hesk

Warning: ini_set() has been disabled for security reasons in /home/sussexnh/public_html/support/hesk_settings.inc.php on line 146

Warning: ini_set() has been disabled for security reasons in /home/sussexnh/public_html/support/hesk_settings.inc.php on line 147

Warning: session_start() [function.session-start]: Cannot send session cookie - headers already sent by (output started at /home/sussexnh/public_html/support/hesk_settings.inc.php:146) in /home/sussexnh/public_html/support/inc/common.inc.php on line 1211

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/sussexnh/public_html/support/hesk_settings.inc.php:146) in /home/sussexnh/public_html/support/inc/common.inc.php on line 1211

Warning: Cannot modify header information - headers already sent by (output started at /home/sussexnh/public_html/support/hesk_settings.inc.php:146) in /home/sussexnh/public_html/support/inc/common.inc.php on line 1217

any idea's ?

BTW havent loaded 2.4 update of hesk yet, as i thought it might further trash the setup, ?

Re: Cpanel upgrade by hosting company trashes Hdesk

Posted: Mon Aug 27, 2012 2:31 pm
by Klemen
You should definitely upgrade to 2.4.1

But as a temporary solution, try this:
1. download hesk_settings.inc.php from your server
2. open it in Notepad
3. change

Code: Select all

    ini_set('display_errors', 0);
    ini_set('log_errors', 1);
to

Code: Select all

error_reporting(0);
4. save and upload the modified file

This should get rid of the error until you make any changes to your settings in HESK. If you upgrade to 2.4.1 this won't happen.

Re: Cpanel upgrade by hosting company trashes Hdesk

Posted: Tue Aug 28, 2012 4:20 am
by sybex
Hiya,

all fixed, had to do the temporary "fix" before it would let me upgrade to 2.41 but all is good

thanks
Syb