PHPJunkyard support forum

Posted: **Thu Aug 16, 2012 6:17 pm**

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Is it possible to display the ticket ID next to every reply when viewing an open ticket? I ask because I have some tickets that have gone back and forth with over 50 replies! When I scroll down to the bottom to read what the customer has left me, I have to scroll all the way back up to the top to see their ticket number, so I can research the matter.

Can I edit the admin_ticket.php file to display the TICKET ID under each customer's reply?

Posted: **Thu Aug 16, 2012 6:49 pm**

This should do the trick, but backup original admin_ticket.php first!

1. open admin_ticket.php in an editor
2. find this line:

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<?php echo $reply['name']; ?>

3. BELOW this line find the first

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</tr>

4. BELOW this </tr> paste

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<tr>
<td><?php echo $hesklang['trackID']; ?></td>
<td><?php global $trackingID; echo $trackingID; ?></td>
</tr>

5. Save, upload and test

PHPJunkyard support forum

Adding ticket# to ticket reply in admin

Adding ticket# to ticket reply in admin

Re: Adding ticket# to ticket reply in admin