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Version of script: 2.4
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I want to change the columns in the ticket list page to show ticket originally created "timestamp" instead of "updated", "issue"(custom3) instead of "Subject", add a column called "department"(custom2), and change "last replier" column to "owner" to show who the ticket was assigned to. I also need them to sort correctly either by time/date for the "timestamp" or alphabetically for the rest. Can you point me to the location of files I need to modify and maybe give me a little hint as how to best implement it myself.

You helped me on version 2.2 and I did it before on 2.2 but it seems not everything isn't in the same place or I didn't document it correctly. I also seemed to screw up sorting on my version of 2.2

Any help would be appreciated. I love 2.4 so far... much nicer. Oh Yeah! How do I disable the showing of the job timer, we don't charge by the hour and I don't want anybody to think they can use it for performance appraisals.

i wanna help!

here's a start,

edit your /inc/ticket_list.inc.php

change line 340
to
then I think dt sorting is already implemented into /inc/prepare_ticket_search.inc.php

edit line 443 in /inc/ticket_list.inc.php

change the hesklang in that th class to ['timestamp'] I think. change $sort_possible to ['dt'] probably change all instances of lastchange in the th class line to dt

this might be enough for you to figure out the rest, although you'll have to add some kind of sort function, to the prepare_ticket_search.inc.php for your custom fields.... i'm not sure, code should be pretty similar to 2.2 do you still have the files to look at?

Yes I have the old code because that is what is running the production ticket system... I just spaced on where to look and I have a messy desk because I do all tiers of helpdesk support. I can't find my old notes.

I am still having a problem changing lastreplier over to owner, it just shows the owners hesk id # instead of their name.

Duh... found out what I broke... nevermind.

SnortDorker wrote:Yes I have the old code because that is what is running the production ticket system... I just spaced on where to look and I have a messy desk because I do all tiers of helpdesk support. I can't find my old notes.

I am still having a problem changing lastreplier over to owner, it just shows the owners hesk id # instead of their name.

Having the same problem, how did you solve to show the name of the owner?
I would be happy if you can share.
Thanks!

Try this