PHPJunkyard support forum

Posted: **Thu Sep 08, 2005 11:15 am**

Script URL: http://outlookclassifieds.com/helpdesk
Version of script: 0.93 from 3rd July 2005
Version of PHP:
Hosting company: ipowerweb.com
Have you searched THIS FORUM for your problem:
(if not please do before posting)
If so, what terms did you try: did not search the forum.

Write your message below:

Hello,

I am using a php based classifieds software from geodesicsolutions. The from end of this software always has index.php common and followed by ?a=x syntax for various pages.

My support page is http://outlookclassifieds.com/index.php?a=28&b=141

My software is completely html template based and I can create a maximum of 20 extra pages for other purposes such as contact, pricing, help etc.

I want to integrate only the create ticket and view ticket in my software. The back end wil be used as usually.

There are basically 5-6 pages associated in the helpdesk front end like:-

1) enter ticket no to view
2) display ticket
3) ticket not found

4) create ticket
5) error page
6) ticket confirmation

My software also has a feature to insert the html code and php code which is called as modules. I can create 5 php modules and 20 html modules. In html modules I can insert the html for the logged in and logged out mode. I can then insert the module name like <<logged_in_out_html_5>> anywhere in any template and that code will be executed.

I can program my software such that when user is not logged in and in the support page a message will display like "You must be logged in to submit support request". Further I would like that when the user is logged in, the email id will be automatically captured from the database so that the user needs not type it again.

Can you please tell that how I can get to it? I will be very very gratefull.

Regards,

Alok Sharma.

Posted: **Thu Sep 08, 2005 12:42 pm**

Why complicate? What you want would require quite some work and possibly even more complications. I think the way you have your helpdesk setup now looks great:
http://outlookclassifieds.com/helpdesk/

Posted: **Fri Sep 09, 2005 1:28 pm**

Hello Klemen Stirn,

Thanks very much. You are absolutely correct. It really not required to complicate the software. Actually I was confused but for now I am very much satisfied.

You have made a excellent product. I rate it ************************************* but that will also be less.

But I did like to see another featured ie user front end same as admin front end. Registered users can view all the current tickets and also open and close them. The login details can be shared from the softwares registration database.

Regards,

Alok Sharma

Posted: **Mon Sep 26, 2005 8:00 am**

alok,

how did you manage to include it on your website within the design?

cheers

Posted: **Sat Oct 08, 2005 11:17 am**

Anonymous wrote:alok, how did you manage to include it on your website within the design?cheers

This is how you do it :
You open the 'header.txt' file (by default it is empty) and add the html code for the top look of your site. You do the same with the footer.txt file (for the bottom look of your site).

Note : The code you add should be the stuff that goes between <body> and </body> tags. I mean, you don't have to add the <html><title><body> etc...all that is already in the include file.

Typically you would add some thing like

Code: Select all

<table><tr><td>*your code and image tags*</td></tr></table>

Do some testing and tweaking and you should have it in no time!

Posted: **Thu Dec 29, 2005 1:17 am**

What a brilliant piece of software.

I too am trying to integrate with my site. I have a php-nuke site and although I've managed to sort out the submit a ticket and ticket submitted part, I'm a bit stuck on the view your ticket part.

Can anyone help please?

http://www.westonpoolleague.co.uk/support.php Here's my site.

Edit. Maybe not. Back to square 1

PHPJunkyard support forum

I want to integrate the front end in my site

I want to integrate the front end in my site