Mail Logging - what does Hesk do with mail after imported ?
Posted: Wed Aug 08, 2012 5:12 pm
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What does Hesk do with original mail after mail is piped in?
Does it strip data from mail and then discard mail, or does it log the original mail somewhere but then extract certain data to create the ticket?
Reason I'm asking is what happens if piped mail has some issue? Could it get lost for example? Had this happen with a different helpdesk where if the incoming mail had something the helpdesk was not prepared for, that email was totally gone, nothing backing it up
Thanks
Version of script: 2.4 RC
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: mail log
Write your message below:
What does Hesk do with original mail after mail is piped in?
Does it strip data from mail and then discard mail, or does it log the original mail somewhere but then extract certain data to create the ticket?
Reason I'm asking is what happens if piped mail has some issue? Could it get lost for example? Had this happen with a different helpdesk where if the incoming mail had something the helpdesk was not prepared for, that email was totally gone, nothing backing it up
Thanks