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send ticket to external user Not the ticket user.
Posted: Fri Aug 03, 2012 8:06 pm
by alf149
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Is there a way to send a ticket to an external email adr.
ex.to another support at another firm?
/Rolf
Re: send ticket to external user Not the ticket user.
Posted: Fri Aug 03, 2012 8:49 pm
by Klemen
Not sure what you are trying to do, but you would probably need to create a username for that firm and assign tickets to them.
Re: send ticket to external user Not the ticket user.
Posted: Sat Aug 04, 2012 7:32 pm
by alf149
But they have there own support system, so i have to sendt at ticket from hesk to there system, and to get a response from them. Vi have 1,2 and 3 line of support but our developers have support for errors in the system 4 line of support.
our developers ant allowed to answer our customers. we have to enable Reply to tickets, but they should only make a note on the ticket.
In our curent support system, vi can sendt a tickek to any email adr.
We have to move to a new organisation and vi cant take our present support sytem allong. Then I found Hesk and besides the above problem it solvs all our needs. simpel and easy to set up.
PS. some thing with the use of colors. 3-7 % of europeans can't see the difference between red and green. (my tickets and tickets owned by others.
Thought you were on a vacation?
/Rolf
Re: send ticket to external user Not the ticket user.
Posted: Tue Aug 07, 2012 2:31 pm
by Klemen
I'm afraid you would have to modify the source code way beyond what I support here to allow such functionality with HESK.
Yes, I was
