HESK currently does not support replying to tickets by reply
Posted: Fri Aug 03, 2012 7:30 pm
Script URL:
Version of script: 2.3
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: create ticket from email, reply to email
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Saw this in the hesk help kb:
http://www.hesk.com/knowledgebase/?article=58
"HESK will allow creating tickets from emails, but currently does not support replying to tickets by replying to emails."
I guess I don't understand.
Does this mean that if an email is piped in that it cannot be replied to?
Just trying to understand
Thanks
Version of script: 2.3
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: create ticket from email, reply to email
Write your message below:
Saw this in the hesk help kb:
http://www.hesk.com/knowledgebase/?article=58
"HESK will allow creating tickets from emails, but currently does not support replying to tickets by replying to emails."
I guess I don't understand.
Does this mean that if an email is piped in that it cannot be replied to?
Just trying to understand
Thanks